Privacy Policy

Innovative Marketing Communication Co., Ltd. (hereinafter, the 'Company') recognizes the importance of personal information about every customer (hereinafter, 'Personal Information'), and considers it our duty to manage that information appropriately. To safeguard our customers' Personal Information, the Company has established and complies with the Privacy Policy set out below.

  1. Personal data the Company collects, uses, and/or discloses
    • Personal details such as first name, last name, age, etc.
    • Contact information such as phone number, address, email, etc.
    • Other information such as website usage and any other data considered personal data under personal-data protection laws
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  2. Purposes or reasons for which the Company collects data
    1. To allow customers to use the Company's products and/or services in line with their intent, and for other purposes required by law
    2. To enable customers to benefit from using products and/or services according to the consent the customer has chosen
      • To provide customers with better products and/or services aligned with their needs
      • To provide customers with offers, special privileges, recommendations, news, and access to special events
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  3. Data retention period

    The Company will retain your personal data for as long as necessary while you are a customer or have a relationship with the Company, or for as long as required to fulfill the purposes set out in this policy.

    The Company will retain your personal data for as long as necessary while you are a customer or have a relationship with the Company, or for as long as required to fulfill the purposes set out in this policy.

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  4. How to contact the store if you wish to delete or edit your personal information that the store holds

    Customers have the right to request deletion or destruction of their personal information, or to render it un-identifiable, if they believe that their personal information has been collected, used, and/or disclosed in violation of applicable law.

Business Policy
(Business policy)

  1. Shipping
    • Shipping available Monday–Saturday
    • Delivered by Thailand Post and private couriers Kerry and DHL
    • Delivery times: Bangkok 1–2 days, upcountry 2–3 days, after dispatch
    2.  
  2. Order cancellation
    • Contact us by email at [email protected]
    • State your order number
    • Provide a reason for the cancellation
    3.  
  3. Returns / Refunds

    Return conditions

    • If the product is damaged in transit
    • If the product received does not match the order, or the size doesn't match the listing
    • If the product has already been used or is expired
    • If the product is returned because the customer refused delivery, the Company reserves the right not to issue a refund
    • If the customer changes their mind or is unsatisfied with the product, the Company reserves the right not to issue a refund
      1. Returns
        • Re-check the product and confirm you wish to return it
        • Customers may return products within 7 days of receipt
        • Products must be in perfect condition with original packaging
        • Products must be in perfect condition with original packaging
      2. Refunds
        • The Company will process refunds by bank transfer within 7 business days*
          *Counted from the date the Company receives the returned product
          Refund transfers can be made to the following banks:
          • Siam Commercial Bank (SCB)
          • Bangkok Bank
          • Kasikorn Bank (KBank)
          • Krung Thai Bank
          • Krungsri Bank
          • Thanachart Bank